Refund & Return Policy

📋 Scope of This Policy

This comprehensive policy governs all financial transactions, enrollment commitments, and service delivery across the academic and administrative infrastructure of the Uva Institute of Business Management (UIBM).

This policy applies specifically to:

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  Course registrations and enrollments: All prospective, new, and continuing student registrations across all departments and academic faculties.
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  Online programs, diplomas, certificates, and professional development courses: Including CPD UK accredited courses, executive diplomas, foundation programs, masterclasses, and specialized professional training modules.
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  Payments made through multiple gateways: All financial transactions executed via online credit/debit card payment gateways, direct bank deposits, electronic fund transfers (CEFT/SLIPS), or authorized institutional payment intermediaries.

💳 Course Enrollment and Fees

Admission to UIBM’s professional and academic programs is formalized through the completion of tuition fee settlement and corresponding student account generation.

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  Confirmation of Enrollment: All course fees paid to UIBM are considered conclusive confirmation of enrollment and formal acceptance of institute academic and administrative regulations.
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  Pre-Payment Due Diligence: Before completing payment, students and sponsoring corporate entities are strongly encouraged to carefully review course details, syllabus modules, duration, mode of delivery (asynchronous LMS or live sessions), and prerequisite academic eligibility requirements.
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  Legal Commencement of Service: Once credentials or access permissions to course materials, learning platforms (LMS), student portals, or academic resources have been granted, the educational service shall be deemed to have fully commenced under Sri Lankan contract law.

✅ Refund Eligibility

In accordance with ethical institutional standards and the Consumer Affairs Authority Act No. 9 of 2003, refunds may be considered only under the following specific circumstances:

🚫 Non-Refundable Situations

Due to the immediate allocation of academic server resources, faculty assignment, intellectual property licensing, and LMS infrastructure upon registration, tuition and application fees are strictly non-refundable in the following situations:

⛔ Crucial Policy Notice: Once course materials, LMS login access, recorded lectures, syllabi, or academic assessments are accessed or downloaded, tuition fees become strictly non-refundable under all circumstances.

🔄 Withdrawal and Course Transfer

UIBM understands that unexpected life circumstances may necessitate adjustments to an enrolled student’s educational trajectory. Such adjustments are governed as follows:

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  Formal Written Request: Students who wish to withdraw from an enrolled program must submit a formal written request via email to Info@uibm.lk, setting out the detailed grounds for withdrawal and student registration details.
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  Discretionary Transfers & Deferments: Course transfers to an alternative field of study or cohort deferments to a subsequent academic intake may be considered entirely at the discretion of the Academic Board of UIBM, subject to administrative approval, course availability, and applicable administrative transfer fees.
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  No Automatic Entitlement: The submission of a withdrawal request or the acceptance of student withdrawal does not automatically entitle the applicant to any partial or full fee refund.

💾 Digital Products and Online Content

In accordance with Sri Lankan law (including the Electronic Transactions Act No. 19 of 2006 and the Intellectual Property Act No. 36 of 2003) as well as international digital consumer best practices:

⏱️ Refund Processing

Where a refund is formally approved in writing under Section 3 of this policy, it shall be settled in accordance with standardized institutional banking procedures:

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  Original Payment Channel: Approved refunds will be reimbursed utilizing the original channel and account used during the initial transaction, wherever operationally feasible.
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  Processing Timeline: The refund disbursement process typically requires between 14 to 30 working days, subject to intermediary merchant gateway cycles and national banking processing schedules.
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  Non-Refundable Banking Fees: Surcharges, bank transaction commissions, payment gateway fees, and foreign currency conversion losses incurred during initial processing are strictly non-refundable.

⚖️ Dispute Resolution

UIBM is committed to fair, equitable, and transparent student relations. In the event of any query, disagreement, or dispute regarding fee settlements, course cancellations, or return eligibility:

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  Amicable Negotiation: The parties shall first endeavor in good faith to resolve the matter amicably through formal written correspondence addressed to Info@uibm.lk within fourteen (14) days of the dispute arising.
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  Statutory Consumer Redress: If the dispute cannot be amicably resolved through internal administrative review, the matter may be formally referred to the Consumer Affairs Authority of Sri Lanka (CAA) or appropriate courts of law having jurisdiction in Sri Lanka, in accordance with applicable statutory acts.

📝 Policy Amendments

UIBM reserves the express institutional prerogative to amend, revise, or update this Refund and Return Policy at any time to reflect legislative updates, banking regulations, or evolving academic delivery standards.

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  Immediate Effect: Any modifications or statutory additions to this policy will be officially published on our web portal (uibm.lk) and shall take legal effect immediately upon digital posting.
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  Periodic Review: Continued access to UIBM learning portals and enrollment following policy publication constitutes formal acknowledgment and acceptance of the revised regulations.

📞 Contact Information

For any formal inquiries, payment reconciliations, duplicate payment claims, or clarifications regarding this Refund and Return Policy, please contact our institutional finance and student support directorate:

Institution: Uva Institute of Business Management (UIBM), Sri Lanka.
Desk Hours: Monday – Saturday: 8:30 AM to 5:30 PM (IST).